PRODUCT + UX + DESIGN
A knowledgeable NYC-based UX product designer, systems strategist and creative thinker.
I use human-centered design together with a lean, collaborative approach to tackle complex problems across product, end-to-end service and innovation.
Taking products from Discovery through to Delivery, I've led UX Design at Razorfish, Beyond, Sapient, Ogilvy, Comic Relief and Sky UK.
Away from work, I enjoy the vibrant cultural offerings of New York City – all without losing my British roots.
Dual Track & Design Sprint Methodologies
Ethnographic Research: Observation, Interviews, Surveys
Job Stories and Feature Prioritization
Mental Modelling & System Modelling
User Journeys, User Flow & Sketching
Wireframes, Sitemaps, IA and UI Design
Interactive Prototypes & User Testing
Customer Discovery & Research
Service Blueprint Diagrams
Customer Journey Mapping
Multi-touchpoint & Multi-channel
INNOVATION & IDEATION
Design Thinking & Workshop Facilitation
Idea Generation & Enrichment
Sketching & Concepting
Prototype Creation & Concept Validation
Brands i've worked with
WRITING & SPEAKING
Goodbye Beyond, Hello Rocketrip! — LinkedIn (May 2018)
The Future of UX Design Is Automation — UX Matters (April 2018)
3 UX team trends we'll see in 2018 — LinkedIn (January 2018)
8 tech trends we’re predicting for 2018 — Beyond (December 2017)
UX Talk: Design Think, Sprint, Do! — UX Panel (November 2017)
Agency product thinking and the paradox of product ownership — LinkedIn (April 2017)
Teams: how to control your controlled vocabulary: 6 best practices — LinkedIn (March 2017)
Designing enterprise technology with a human focus — How Design (June 2016)
Applied Creativity: How we cracked the agency product design process — Beyond (May 2016)